FOH Operations Manager
Summary
The FOH Operations Manager owns the guest experience and leads all front-of-house operations, ensuring every event is welcoming, safe, organized, and professionally executed.
About The State Theatre
For nearly 20 years, The State Theatre has been Centre County’s home for live music and film, presenting national touring artists, local performers, and a diverse mix of mainstream, independent, and classic films.
We’re looking for someone who cares deeply about live entertainment, film, and hospitality, someone with initiative, professionalism, and a strong sense of ownership. If you notice what others overlook, have a genuine desire to create memorable experiences, and are excited to be part of a team helping shape the next chapter of The State Theatre, we’d love to hear from you.
Leadership & Team Management
- Lead, coach, supervise, hire, onboard, train, and evaluate Event Leads and Front of House staff.
- Create schedules, maintain staffing levels, build a culture of hospitality, accountability, and teamwork.
Front of House Operations
- Lead every aspect of the guest experience before, during, and after every event.
- Ensure all FOH and guest-facing spaces are clean, safe, properly lit, welcoming, accessible, and presentation-ready.
- Maintain a visible leadership presence with staff and guests while resolving operational issues.
- Collaborate with Box Office, Production, Marketing, and Rentals to deliver seamless events.
Business Operations
- Develop, maintain, and improve Front of House systems and operational standards.
- Oversee bar and concessions operations, including inventory management, ordering, and operational readiness.
- Build relationships with vendors and distributors.
- Curate concession and beverage offerings that enhance the overall event experience and support revenue.
- Ensure accurate cash reconciliation.
Qualifications
- Venue experience preferred but not required.
- Two or more years of leadership experience in hospitality, live events, or similar operations.
- Strong leadership, communication, organization, and conflict-resolution skills.
- Ability to work admin hours and many events as scheduled, including evenings and weekends.
- Frequent standing and walking; occasional lifting up to 50 pounds.
What Success Looks Like
- Guests feel welcomed and cared for.
- Staff is well-trained, engaged, and accountable.
- Public spaces remain clean, safe, and presentation-ready.
- Events run smoothly from preparation through execution.
- Bar and concessions operations are well managed and guest-ready.
- The Front of House team works seamlessly with every department.
Compensation
Starting salary: $42,000 annually with higher compensation considered based on experience.
How to Apply
**** A cover letter is required to be considered for this position.
