Policy & FAQs

General Information

Prices and service charges are the same across all methods of purchase.

The ticketing company we use (OvationTix) gets paid by charging a fee for each ticket purchased and the fee is not embedded into the ticket price as it is at some other venues. This fee is added whether tickets are purchased online, over the phone or directly at the box office. Your State Theatre is a 501(c)3 non-profit organization and all convenience and facility fee revenues go right back into maintaining this historic theater built in 1938 and to help bring you more great events.

All sales are final, we do not offer refunds. If you know 24 hours in advance that you can no longer attend the event, call the box office to see if exchanges are available.

Please call our box office at (814)272-0606 or email boxoffice@thestatetheatre.org providing the show name, purchaser last name, and confirmation number if available. We will add your tickets to our Will Call list.

Service animals, as defined by the American’s with Disabilities Act (ADA) are welcome at The State Theatre.  The ADA defines a service animal as any dog (such as a guide dog) that is trained to provide a service for an individual with a disability. 

Service animals must be leashed at all at times, and must be in the seating area, not in the aisles.  Service animals must remain in control at all times.  If this animal disrupts the performance, poses a safety risk to our staff and patrons, or they are not housebroken, the guest may be asked to escort the animal out of the building.  

No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.

The Attic is accessible by elevator and The Friedman Auditorium has wheelchair accessible seating. The balcony is NOT accessible by elevator, please purchase seating seating downstairs if stairs pose an issue.

If wheelchair accessible seats are sold out for the event you are interested in, call the box office and we may still be able to accommodate you.

Assistive Listening Devices are available for guests with hearing impairments.

Service animals are welcome in the venue, if it is a disruption to the other patrons you may be asked to leave.

The State Theatre does not provide wheelchair escorts. Please ask to talk to our House Manager for assistance.

Senior priced tickets are available for select events, anyone 62 and over qualifies for a senior discount.

Children who can quietly sit on a lap are not charged unless you need a seat for them.

All shows are for all ages unless otherwise advertised. Some shows may be restricted to 21+ or may require adult supervision (18+).

Craft beers and fine wines are available for purchase at most concerts, events and movies by those who are 21+ and can show a valid identification. Sometimes we also have cocktails for shows featuring local distilleries! We also offer popcorn, candy, bottled water, iced teas and Pepsi products.

State Theatre Membership Frequently Asked Questions:

You can contact the box office via phone at (814)272-0606 or e-mail at boxoffice@thestatetheatre.org.

Memberships are valid for one year from the purchase date. You will get a notification e-mail in the month leading up to your membership expiration. You can contact the box office anytime to check on your membership status.

You can change the e-mail address associated with your membership by contacting the box office. You will need your membership card to make this change.

State Theatre perks are tracked and redeemed through membership cards and the account attached to that card. If you give your card to a family member perks must still be attributed to your member account (membership cards function similar to debit cards in this respect).

We notify members via e-mail for pre-sale ticketing periods. Only one e-mail address can be attached to a membership. Please ensure an accurate e-mail address is on file for your member account. You can change the e-mail associated with your member account by contacting the box office.

Contact our box office at least one week (7 days) prior to an event to redeem your complimentary ticket. Complimentary tickets are only available to State Theatre produced events and as supplies last. The earlier you reach out, the more likely we can accommodate!

Pop-up perks are one-time, member only deals that “pop-up” throughout the year. Examples include ticket discounts, reception invitations, free merch, and other surprises. Members will be notified of perks via e-mail.

Since memberships are on a rolling basis we will have a few poster sales in a calendar year. Members will be notified in advance of the poster sale via e-mail. Members may bring a friend or family member along to the sale, but only members will be allowed to purchase posters. Members must present their membership card at time of purchase.

Our back catalog of posters can only be purchased during designated poster sales. Since memberships are on a rolling basis, we will have a few poster sales a year, providing you with multiple opportunities to participate.

We will hold two programming focus groups a year most likely occurring in summer and winter. If you are at the appropriate level, you will be notified via e-mail. We cannot guarantee you will be able to attend.

Soundcheck access must be approved by the participating artist and their management. Some artists do not want an audience during soundcheck. We really want to be able to offer folks this experience. The times we can get approval are so cool, that we risk the times we get denied. We cannot guarantee your request will be approved, we can guarantee that we will ask.

General donations can be donations of any amount, made at any time, and they do not include the perks of a membership.