Policy & FAQs

Prices and service charges are the same across all methods of purchase.

Outside food and beverage, including leftovers and restaurant to-go bags, are not permitted.  

Our concessions will be available at most events.  We offer soft drinks, water, candy, popcorn, along with a selection of beer, wine, and the occasional cocktail special.

If food is required due to a medical condition, please see a staff member for accommodations.

Guests are required to comply with bag searching and security. Large bags will not be permitted. There is no location to check bags in the venue. Bags that are standard backpack size of 22” x 14” x 9”, or larger, will not be permitted into the venue. 

Outside food and beverage, including leftovers and restaurant to-go bags, are not permitted. 

If food is required due to a medical condition, please see a staff member for accommodations.

Fraser Street and Beaver Avenue parking garages are located one block from the venue. Some metered street parking is available along College Avenue.

We are offering vouchers to the parking garages for purchase at concessions at a discounted rate of $3 for a 5 hour parking voucher. 5 hour vouchers allow time for a pre-show dinner or post-show drinks!

More Parking Information >>

Empty water bottles are allowed to be brought into the venue for all events. 

A fill up station is available in the concessions area.

Login to AudienceView Professional with the email address used to purchase your tickets, and navigate to “Order History.”  Any orders set for Mobile Delivery can be viewed and reprinted.

If you lost your physical tickets, please contact the box office via phone at (814)272-0606 or e-mail at boxoffice@thestatetheatre.org.  We can email you another copy of your tickets, or set them up to be picked up at Will Call on the day of show instead.

The ticketing company we use (AudienceView Professional) gets paid by charging a fee for each ticket purchased and the fee is not embedded into the ticket price as it is at some other venues. This fee is added whether tickets are purchased online, over the phone or directly at the box office. Your State Theatre is a 501(c)3 non-profit organization and all convenience and facility fee revenues go right back into maintaining this historic theater built in 1938 and to help bring you more great events.

All sales are final, we do not offer refunds. If you know 24 hours in advance that you can no longer attend the event, call the box office to see if exchanges are available.

Tickets on a mobile device will be accepted at entry.  If you need assistance, stop by the box office.

If you would like to have your order changed to Will Call, please call our box office at (814)272-0606 or email boxoffice@thestatetheatre.org providing the show name, purchaser last name, and confirmation number if available.

Service animals, as defined by the American’s with Disabilities Act (ADA) are welcome at The State Theatre.  The ADA defines a service animal as any dog (such as a guide dog) that is trained to provide a service for an individual with a disability. 

Service animals must be leashed at all at times, and must be in the seating area, not in the aisles.  Service animals must remain in control at all times.  If this animal disrupts the performance, poses a safety risk to our staff and patrons, or they are not housebroken, the guest may be asked to escort the animal out of the building.  

No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.

The Attic is accessible by elevator and The Friedman Auditorium has wheelchair accessible seating. The balcony is NOT accessible by elevator, please purchase seating seating downstairs if stairs pose an issue.

If wheelchair accessible seats are sold out for the event you are interested in, call the box office and we may still be able to accommodate you.

Assistive Listening Devices are available for guests with hearing impairments.

Service animals are welcome in the venue, if it is a disruption to the other patrons you may be asked to leave.

The State Theatre does not provide wheelchair escorts. Please ask to talk to our House Manager for assistance.

Senior priced tickets are available for select events, anyone 62 and over qualifies for a senior discount.

Children who can quietly sit on a lap are not charged unless you need a seat for them.

All shows are for all ages unless otherwise advertised. Some shows may be restricted to 21+ or may require adult supervision (18+).

Craft beers and fine wines are available for purchase at most concerts, events, and movies by those who are 21+ and can show a valid identification. Sometimes we also have cocktails for shows featuring local distilleries! We also offer popcorn, candy, bottled water, iced teas and Pepsi products.

You can contact the box office via phone at (814)272-0606 or e-mail at boxoffice@thestatetheatre.org.

State Theatre and Reel Fans Memberships are valid for one year from the purchase date. You will get a notification e-mail in the month leading up to your membership expiration. You can contact the box office anytime to check on your membership status.

Opera Buff Memberships are only valid for the season in which they are redeemed.

You can change the e-mail address associated with your membership by contacting the box office. You will need your membership card to make this change.

State Theatre perks are tracked and redeemed through the account used to purchase the membership.  Let us know if you have a significant other that you would like added to your membership.  Secondary emails can be added for pre-sale access and other online perk redemption. 

We notify members via e-mail for pre-sale ticketing periods.  Please ensure an accurate e-mail address is on file for your member account.  You can change the e-mail associated with your member account by contacting the box office.

Access to pre-sale periods is granted by logging in with the email address attached to the membership. 

Contact our box office at least one week (7 days) prior to an event to redeem your complimentary ticket. Complimentary tickets are only available to State Theatre produced events and as supplies last. The earlier you reach out, the more likely we can accommodate!

Pop-up perks are one-time, member only deals that “pop-up” throughout the year. Examples include ticket discounts, reception invitations, free merch, and other surprises. Members will be notified of perks via e-mail.

Since memberships are on a rolling basis we will have a few poster sales in a calendar year. Members will be notified in advance of the poster sale via e-mail. Members may bring a friend or family member along to the sale, but only members will be allowed to purchase posters.

Our back catalog of posters can only be purchased during designated poster sales. Since memberships are on a rolling basis, we will have a few poster sales a year, providing you with multiple opportunities to participate.

We will hold two programming focus groups a year most likely occurring in summer and winter. If you are at the appropriate level, you will be notified via e-mail. We cannot guarantee you will be able to attend.

Soundcheck access must be approved by the participating artist and their management. Some artists do not want an audience during soundcheck. We really want to be able to offer folks this experience. The times we can get approval are so cool, that we risk the times we get denied. We cannot guarantee your request will be approved, we can guarantee that we will ask.

General donations can be donations of any amount, made at any time, and they do not include the perks of a membership.