Policy & FAQs

You can contact the box office via phone at (814)272-0606 or e-mail at boxoffice@thestatetheatre.org.

Memberships are valid for one year from the purchase date. You will get a notification e-mail in the month leading up to your membership expiration. You can contact the box office anytime to check on your membership status.

Membership cards allow State Theatre staff to identify members and track perk redemption. Members must present membership card to redeem their perks. If you loose or damage your card, please contact the box office and we can issue you a new card.

We issue one card per member. Membership card is issued to the individual purchasing the membership, unless you specifically request otherwise. Only one name and one e-mail address can be attached to a membership.

You can change the e-mail address associated with your membership by contacting the box office. You will need your membership card to make this change.

We will issue new membership cards in cases of damage and loss. New membership cards must be picked up in person with a valid photo ID and arrangements can be made through our box office.

State Theatre perks are tracked and redeemed through membership cards and the account attached to that card. If you give your card to a family member perks must still be attributed to your member account (membership cards function similar to debit cards in this respect).

We notify members via e-mail for pre-sale ticketing periods. Only one e-mail address can be attached to a membership. Please ensure an accurate e-mail address is on file for your member account. You can change the e-mail associated with your member account by contacting the box office.

Contact our box office at least one week (7 days) prior to an event to redeem your complimentary ticket. Complimentary tickets are only available to State Theatre produced events and as supplies last. The earlier you reach out, the more likely we can accommodate!

Pop-up perks are one-time, member only deals that “pop-up” throughout the year. Examples include ticket discounts, reception invitations, free merch, and other surprises. Members will be notified of perks via e-mail.

Since memberships are on a rolling basis we will have a few poster sales in a calendar year. Members will be notified in advance of the poster sale via e-mail. Members may bring a friend or family member along to the sale, but only members will be allowed to purchase posters. Members must present their membership card at time of purchase.

Our back catalog of posters can only be purchased during designated poster sales. Since memberships are on a rolling basis, we will have a few poster sales a year, providing you with multiple opportunities to participate.

We will hold two programming focus groups a year most likely occurring in summer and winter. If you are at the appropriate level, you will be notified via e-mail. We cannot guarantee you will be able to attend.

Soundcheck access must be approved by the participating artist and their management. Some artists do not want an audience during soundcheck. We really want to be able to offer folks this experience. The times we can get approval are so cool, that we risk the times we get denied. We cannot guarantee your request will be approved, we can guarantee that we will ask.

General donations can be donations of any amount, made at any time, and they do not include the perks of a membership.